Payment & Delivery

At i-diamants, every order is handled with the highest level of care.
From payment to delivery, we guarantee a secure, confidential, and fully insured purchasing experience.

i-diamants offers several reliable and secure payment solutions, tailored to the purchase of exceptional diamonds and fine jewelry.
For all these payment options, our 30-day money-back guarantee applies.

Each i-diamants order is shipped in accordance with strict transport protocols to ensure maximum security, complete confidentiality, and full insurance coverage until delivery.

✔ 100% insured at full value
✔ Discreet packaging with no indication of contents
✔ Delivery against signature only
✔ Secure shipment tracking

Discreet and confidential shipping

The package is shipped with complete discretion, with no visible mention of i-diamants or the nature of the product. Only the company name “ID De Hantsetters SARL” will appear.

Delivery time

These delivery times are from the date of validation of the order subject to availability and will be confirmed at the time of order.

•     Diamond only : +/- 2 weeks for the routing and/or the sealing of the diamond (HRD, IGI).
•     Jewel : +/- 3 weeks (Manufacturing + Delivery).
•     Custom jewelry: +/- 4 weeks but it depends on your personalized request because it can vary according to the complexity of the piece to be made.

Our jewels are not standard jewels: they are traditional French handmade. See quality charter. We inform you by e-mail of the day of the expedition of the order.

Delivered with case and certificate

The certificate holds the necessary information on which to rely when you are not a professional. The certificate protects you from arbitrariness, protects you from ignorance and therefore from possible deception.

We only offer diamonds with a certificate of authenticity and quality issued by one of the 3 most prestigious and internationally recognized laboratories: GIA, HRD and IGI.

European Union citizens – Private individuals: the VAT is owed and added to the invoice, All Taxes Included price.

The current France rate is applied (20.0%).

Citizens who are not part of the European Community: exempt of VAT, the billed price is Tax Free. A tax deduction form is provided for deliveries carried out in France to travellers residing out of the European Community. Address your local customs authority in order to find out about possible importation taxes you may have to pay.

30 day money back guarantee

i-diamants' commitment does not end with the delivery. Any item may be returned or exchanged within 30 days of shipment, no questions asked.

Refund guarantee in case of return within 30 days of receipt of goods. This compares to the 14 days of the legal right of withdrawal (*).

The 30-day "satisfied or reimbursed" guarantee offers you a guarantee that applies to those who place an order by internet (without presentation before purchase).

The legal right of withdrawal, as well as our 30-day guarantee, their scope and conditions of application, are explained in our General Terms and Conditions of Sale.

Free sizing

The resizing and the associated expenses (reshipment of the jewel) are offered on all our solitaires, rings and wedding rings within a period of 30 days for all the errors of turn of finger of a maximum of 2 numbers of ring (for example, the resizing of a ring of the 50 to 52 is possible as well as the resizing of a ring of the 50 to 48, whereas the resizing of a ring of the 50 to 53 or of the 50 to 47 will be under the condition that that is technically possible without deforming the aesthetics of the jewel or to weaken it).

Consult our General Conditions of Sale 

To contact customer service: + 33 (04) 22 45 08 70 (non-surcharged number) - our advisers are available Monday to Friday from 9:00 a.m. to 6:00 p.m.