General terms and conditions of sale

Date of last update: 12/06/2026

1. Preamble, object, and identity of the party in charge of the offer

1.1 Our activity concerning orders realised through the Internet and excluding orders which imply a preliminary presentation of the offered product, complies with the mail order sales regulation as stipulated in the Consumption Code of the French law.

We comply with this regulation in the respect of the consumer’s rights and of his/her protection. We are fond followers of the given word and wish to avoid law suits, since our creed is a durable satisfaction of the customer. Beyond the general terms and conditions described below, we interpret all request in the same state of mind.

We will develop hereafter the most important points as well as those which i-diamants has chosen to broaden for the benefit of the buyer, such as for example the right to renege (14 days), which has been extended to a 30-Day guarantee, taking into account the particularity of the product.

You can find the reference texts about mail order sales regulations, as well as references to articles of the French Law and answers to frequently asked questions, on https://www.legifrance.gouv.fr and on the mail-order sales and electronic trade website:http://www.fevad.com. You can visit it and read the Reference Texts page in the Documentation section.

For all internet orders which imply mail-order sales, you should be aware and agree with the regulation for selling by mail-order and the arrangements as they are covered or explained here.

The present general sales terms & conditions apply to, on the one side:

1.2 The party responsible for the offer

The society with the social denomination of “ID De Hantsetters” , with the commercial surname of “i-diamants” (further referred to as: ID, its official abbreviation), private (limited) company registered on April 15th 1999 and inscribed in the Business and Societies Register with the following identification number: 422 585 323 R. C. S. Nice. Inter-community VAT number FR 284 22 585 323. Its headquarters are located at Immeuble Nouvel’R - Bâtiment B - 143, bd René Cassin - 06200 Nice - FRANCE (hereafter and previously referred to as “i-diamants”, “ID”, “we”, “our”, whether in capital letters or small letters).
Whose contact details are:
E-mail address: info@i-diamants.com
Phone number: +33 (0)4 22 45 08 70

And

All physical adult person, acting exclusively according to his/her own private needs, who consults the internet site www.i-diamants.com (hereafter referred to as “the website” or “the site”) and/or realises a mail-order purchase with i-diamants, hereafter and previously referred to as “You”, “Your”, “the user”, “the customer”, “the client”, “the buyer”, whether in capital letters or in small letters).

2. Elements of the online purchase process

Offers, order, differed payment, order depending on availability, confirmation of reception of the order, of its validation and of its shipping.

2.1 Offers: content, price, delivery deadlines

2.1.1 The sale offers presented in the online “Catalogue” and in the ‘Selection Offer”, which is a sub-part of the catalogue, are valid as long as they are online and available. Each diamond offer has a reference number and each reference has a “diamond card”, which covers the main characteristics of the diamond as they appear in the independent gemmological certificate.

2.1.2 The prices. ID maintains the right to change prices in the catalogue at any time and without previous notice, we point out that the applicable conditions are those into force on the site at the moment your order is registered.

The guaranteed purchase price is therefore the one indicated in euro in the catalogue at the time of purchase, which is materialised by a confirmation e-mail to inform you that your order has been received.

Delivery costs, free for Metropolitan France, Monaco, the French Overseas Territories, Switzerland and the EU zone (European Union), are clearly indicated in the order form.

2.1.3 Delivery deadlines. Except in cases where the parties have agreed otherwise, the ordered products will be delivered within a maximum of 30 days, starting from the time the order is validated. The deadline will generally be much shorter. Each product page indicates the delivery time for the product, 2 to 3 weeks for most.

2.2. The Order

2.2.1 Payment Methods

For payment, the website uses a secure payment interface (https).

You can pay for your orders:

(a) by credit card (Visa, MasterCard, American Express) or by Paypal: the order amount will be debited within 7 (seven) days. The order registration date is the date of online payment.

(b) by bank transfer: the website will provide you with the bank details of ID De Hantsetters (the company name of the trade name "i-diamants"). You must make the required transfer so that it appears within 7 (seven) days for the order to be registered. The order registration date is the date the funds are received in ID De Hantsetters' account.

(c) by credit card with 3 interest-free installments (Visa, MasterCard, American Express): the amount of your order will be divided into three equal installments.

The first third will be debited within 7 (seven) days of the order.
The next third will be debited one month after the order.
The final third will be debited two months after the order.
The order registration date is the date of online payment.

2.2.2 Confirmation of the order reception

The order reception is confirmed by an e-mail.

2.2.3 Confirmation of the order validation

An order is validated once the payment has been accepted by the bank payment centres and by Oneytrust, and once the ordered diamonds’ availability has been checked.
The order is subject to availability. If the ordered diamond is unavailable, ID will suggest a selection of diamonds of similar or superior quality at no extra cost and will, in all cases, offer you the option to cancel your order. As each diamond is unique, no substitution will be possible without your explicit consent.
We will confirm this validation of the order by e-mail, which can take 1 day to 7 days.

2.2.4 Changes to your order if a product is unavailable:

Our offers are subject to availability. If one or more diamond(s) in your order become unavailable, we will replace them with diamond(s) of at least equivalent quality, without affecting the original price. You will be informed as soon as we become aware of this situation; we will provide you with a new delivery date, if applicable, and will, in any case, offer you the option to cancel your order.

We also reserve the right to cancel all or part of an order in the event of a supplier failure or force majeure. You will be notified as soon as possible, and we will issue a full refund of any sums already paid for the order or the canceled portion. In any event, we will contact you as quickly as possible to discuss the available options.

2.2.5 Confirmation of the shipping

We will confirm the date of the shipping of the order by e-mail.

3. Delivery, right to renege, 30-Day guarantee

3.1 Delivery, Transfer of Ownership, and Transfer of Risk

Delivery is deemed to occur on the day the products are first presented at the delivery address indicated in the order.
Transfer of Ownership: Ownership of the products is transferred to you only upon full payment of the price. Until the price is paid in full, the products remain the property of i-diamants.

Transfer of Risk: The risk of loss, theft, or damage to the products is transferred to the customer upon actual delivery, i.e., upon the first presentation of the package at the delivery address.

Practical Consequence for the Customer: Throughout the entire transport period, until this first presentation, the risks remain with i-diamants. Thus, in the event of loss, theft, or damage occurring during transport, i-diamants assumes full responsibility and undertakes to offer you, at its discretion and subject to availability, either the replacement of an identical product or a full refund of the sums paid. In the event of any apparent damage upon delivery (damaged package, signs of tampering), we recommend that you refuse the package or make specific and detailed reservations with the carrier upon receipt, and inform us in writing within 48 hours of delivery at info@i-diamants.com. After this period, any claim for apparent damage will be difficult to pursue.

If you accepted the package with reservations or subsequently discovered hidden damage, you may exercise your right of withdrawal under the conditions set out in Article 3.2 or your 30-day commercial guarantee under the conditions set out in Article 3.3.

3.2 Right to renege

By applying articles relative to the right to renege for mail-order sales from the Consumption Code, you have at your disposal a delay of 14 clear days, starting from the time the products have been received, to exercise your right to renege without having to justify your motives or to pay any penalties except for the return fees. (i-diamants has chosen to broaden this right to renege: See 3.3 30-Day Guarantee).

3.2.1 Exercising your right to renege is subject to the following conditions:

Certified diamonds, delivered sealed from the gemmological laboratory (which corresponds to IGI or HRD certified diamonds that are ordered and delivered alone, without being set in a piece of jewelry), must be returned in their intact original sealed packaging (=closed) with the original certificate and its duplicate, in perfect condition, including the packaging accessories, jewel case, 10x diamond magnifying glass… since they are part of the original parcel, and accompanied by a purchase invoice.

If the sealed package has been opened, the refund will only be completed once it has been verified that the quality of the product is consistent with the quality of it when it was sent; and, in case of doubts, the refund will only be completed once the same independent gemmological laboratory who had initially certified the diamond re-certifies it again, deducing the re- certification fees as well as the transportation fees and insurance fees linked to these procedures.

For certified diamonds sent in an envelope (which corresponds to GIA certified diamonds that are ordered and delivered on their own, without being set in a piece of jewelry), the refund will be completed once it has been verified that the quality of the product is consistent with the quality of it when it was sent. We will proceed to the inspection.

For products consisting of a diamond set in a mount (solitaire rings, wedding bands, engagement rings, and any other set jewelry), the jewelry must be returned in its original, unaltered condition.

- Inspection upon receipt: All returned set jewelry undergoes a systematic inspection by our expert jewelers to verify: (a) the conformity of the diamond with the one ordered (cut, quality, certificate number); (b) the condition of the mount (absence of scratches, dents, signs of wear, or external tampering); (c) the integrity of the setting.

- Inspection result: If the jewelry is deemed to be in its original condition, the refund will be issued under the conditions stipulated in Article 3.2.4. If signs of alteration or external tampering are found, i-diamants reserves the right to refuse the refund or to apply a discount, the amount of which will be communicated to the customer before any final decision is made. The customer then retains the right to request the return of the jewelry at their own expense.

- Inspection timeframe: The inspection will be carried out within a maximum of 7 business days from receipt of the return. The refund period stipulated in article 3.2.4 begins upon validation of the inspection, not solely upon receipt of the package.

You must inform ID in writing (email, fax or letter) of your decision to return the product and follow the instructions we will communicate to you about how to proceed to the return.

3.2.2 Instructions for returns

Unless it is specified otherwise, the product must be sent back to our address, ensured for the amount shown on the invoice, using a special packaging which will be provided to you, and using the carrier we have chosen (through the normal postal services as a Declared Value or through our private carrier who will come to pick up the parcel on the given date at the address that has been agreed upon previously).

The additional delay between the moment of the notification and the provision of the logistics for the return will not be considered as part of the fourteen days.

3.2.3 Return fees and insurance fees (approximately 30 to 50 euros for a return trip from France) are your responsibility and will be deducted from the refund, unless the product is returned because the delivered item(s) do(es) not comply with the original order, or in the case of a late delivery. In this case, 100% will be refunded.

3.2.4 Refund deadline

A full refund of all payments made will be issued no later than 14 days after we are informed of your decision to withdraw. However, in accordance with Article L. 221-24 of the French Consumer Code, we reserve the right to postpone this refund until we have received the goods back without reservation and provided that the conditions described in section 3.2.1 have been met. The refund will be issued using the same payment method as the initial transaction, unless you expressly agree to a different method.

3.2.5 Exclusions from the right of withdrawal and cancellation

The right of withdrawal and cancellation cannot be exercised, unless otherwise agreed by the parties, for diamonds and/or for goods made to the consumer's specifications or clearly personalized, in accordance with Article L. 221-28, 3° of the French Consumer Code.

Within the scope of i-diamants' activities, the following are considered "non-personalized" and therefore fully eligible for cancellation:

- the choice of metal from the options offered in the catalog (white gold, yellow gold, rose gold, platinum)

- the choice of ring size

- the choice of a diamond from the predefined selections presented on the product page or in the diamond catalog

- any laser-engraved inscription on the gold or platinum mount (initials, date, message, or any other text)

- diamonds that have a certificate number engraved on them from the outset, such as GIA, HRD, and IGI certified diamonds

Conversely, the following are considered "personalizations excluding the right of cancellation":

- any laser-engraved inscription on the diamond, made at the express request of the client (initials, date, message, or any other text)

- any order for cutting, recutting, or transforming diamonds belonging to the client

- any configuration or creation resulting from specific instructions from the client falling outside the scope of the options offered online by i-diamants, and resulting in a special manufacturing process expressly confirmed in writing.

3.3 30-Day Commercial Guarantee — Money Back Guarantee

Beyond the statutory right of withdrawal stipulated in Article 3.2, i-diamants offers you, as a voluntary commercial guarantee and outside of any legal obligation, the possibility of returning ordered products for a refund or exchange up to thirty calendar days after the delivery date.

This commercial guarantee is longer than the statutory right of withdrawal, but is subject to conditions of application freely defined by i-diamants, as described below. It does not replace the statutory guarantees of conformity and against hidden defects stipulated in Articles 4.1.1 and 4.1.2, which remain applicable independently.

3.3.1. The right to exercise the satisfied or reimbursed 30-Day guarantee depends on the following conditions:

You must inform ID in writing (email, fax or letter) of your decision to return the product and follow the instructions we will communicate to you about how to proceed to the return.

The additional delay between the moment of the notification and the provision of the logistics for the return will not be considered as part of the thirty days.

After receipt of the return and inspection of the conformity of the product, the reimbursement will be 100% with the exception of return and insurance costs (approximately 30 to 50 euros for a return from France) which will be your responsibility and will be deducted from the reimbursement except in the case of a return for reasons of non-conformity of the product delivered compared to the product ordered, or in the case of late delivery. In the latter cases, the refund will be 100%, return costs and insurance included.

3.3.2 Refund deadline

You will be refunded within a maximum of 14 days after the date your right to renege has been applied, provided that the return has been received unreservedly and that the conditions described in the article 3.3.1 have been respected.

3.3.3 Exclusions from the 30-Day guarantee

This commercial warranty is a voluntary extension granted by i-diamants beyond its legal obligations. Therefore, i-diamants reserves the right to define its scope. This warranty does not apply to the following products, which i-diamants has chosen to exclude from its commercial scope:

- any laser-engraved inscription on the diamond, made at the express request of the customer;

- any order for cutting, recutting, or transforming diamonds belonging to the customer;

- any configuration or creation resulting from specific instructions from the customer that fall outside the scope of the options offered online, and which has resulted in a custom manufacturing process expressly confirmed in writing.

3.4 Resizing

Resizing and associated costs (reshipment of the jewelry) are free on all our solitaire rings, rings, and wedding bands within 30 days of receiving your package for any ring size discrepancies of up to two size sizes (for example, resizing a ring from size 50 to 52 is possible, as is resizing from 50 to 48, while resizing a ring from 50 to 53 or 50 to 47 is subject to the condition that it is technically feasible without altering the aesthetics of the jewelry or weakening it).

3.4.1 Return Process for Resizing

To request resizing, the customer must contact customer service in writing or by telephone before returning any item, specifying the new size desired and carefully following the return procedure provided. The resizing request is considered effective only upon receipt, in writing, of the acknowledgement of receipt issued by us.

Return shipping, insurance, and reshipping costs are covered by our company, provided that the package is shipped using the reshipping documents provided by us and from one of the following countries: Metropolitan France, French Overseas Departments and Territories (DOM TOM), and countries of the European Union.

The resizing process takes 2 (two) to 4 (four) weeks.

3.4.2 Conditions for Accepting Resizing Requests

Resizing requests as described in section 3.4 above will only be processed by i-diamants if:

(a) the return process described in section 3.4.1 has been followed;

(b) the products are returned to us in perfect condition. Therefore, incomplete, damaged, or defective returned items cannot be resized.

(c) Our specialists confirm that the setting and stone, or any other component of the product, are identical to the product sent to you, without damage, modification, or alteration of any kind.

We also specify that certain special products cannot be resized. These are clearly indicated as such to the customer at the time of ordering.

4. Guarantees concerning the products and the website

4.1 Legal Guarantees Concerning Products

4.1.1 Legal Guarantee of Conformity

In accordance with Articles L. 217-3 et seq. of the French Consumer Code, as amended by Ordinance No. 2021-1247 of September 29, 2021, concerning the legal guarantee of conformity for goods, i-diamants.com undertakes to deliver all goods conforming to the contract and is liable for any lack of conformity existing at the time of delivery, including those resulting from packaging or installation carried out under its responsibility.

Goods are considered compliant if they correspond to the agreed description, type, quantity, and quality, if they are fit for the purpose for which goods of the same type are normally used, and if they possess the qualities that a consumer can legitimately expect, taking into account the contract and the public statements made by i-diamants.com, particularly in advertising.

The buyer has two years from the date of delivery of the goods to make a claim under this warranty. Defects appearing within this period are presumed to have existed at the time of delivery, unless proven otherwise.

In the event of a lack of conformity, the buyer has the right to have the goods brought into conformity by repair or replacement, or, failing that, to a price reduction or to terminate the contract under the conditions set forth in Articles L. 217-8 to L. 217-17 of the French Consumer Code. The buyer is not required to pay any upfront costs associated with bringing the goods into conformity.
i-diamants may refuse to proceed according to the buyer's choice if the requested remedy is impossible or entails disproportionate costs, particularly in light of the value the goods would have in the absence of the defect and the significance of the defect. If the remedy is not performed, i-diamants is obligated to proceed, unless impossible, according to the method not chosen by the buyer.

The buyer may obtain a price reduction or cancellation of the contract when: i-diamants refuses to bring the product into compliance; compliance is delayed beyond thirty days; it causes significant inconvenience to the buyer; the non-conformity persists despite attempts to bring the product into compliance; or the defect is so serious that it justifies an immediate price reduction or immediate cancellation of the contract. However, cancellation of the contract is not permitted if the non-conformity is minor.

Any product repaired under this warranty benefits from a six-month warranty extension. In the event of a replacement, the replacement product benefits from a new two-year legal warranty of conformity from the date of delivery.

To exercise this warranty, the buyer can contact our customer service department at info@i-diamants.com or via the contact form available on the website.

4.1.2 Legal Guarantee Against Hidden Defects

In accordance with Articles 1641 to 1649 of the French Civil Code, i-diamants.com is liable for hidden defects in the goods sold that render them unfit for their intended use, or that so diminish their usefulness that the buyer would not have purchased them, or would have paid a lower price, had they been aware of them.

The buyer has two years from the discovery of the defect to take action. They may choose between returning the goods and receiving a full refund (redhibitory action) or keeping the goods and receiving a partial refund (estimatory action).

4.1.3 Specific Guarantees for Set Jewelry

For products combining a diamond and a setting (solitaire rings, wedding bands, engagement rings, etc.), i-diamants provides the following additional details and guarantees:

Setting: Each diamond is set by our expert jewelers. In the event of a setting defect discovered within two years of delivery, i-diamants undertakes to repair it free of charge, provided that the jewelry has not been subjected to impact, abnormal handling, or external intervention.

Metal and Finishes: Gold (white, yellow, rose) and platinum settings are manufactured according to French jewelry standards. Normal wear and tear of the metal from daily use does not constitute a lack of conformity. However, any structural defect (fracture, abnormal deformation, premature tarnishing) discovered within two years of delivery will be covered under the legal guarantee of conformity referred to in Article 4.1.1.

Recommended maintenance: To preserve the quality of your jewelry, we recommend an annual check of the setting by a professional jeweler. This check does not affect the application of legal warranties but contributes to the longevity of the jewelry.

Exclusions: Damage resulting from impact, exposure to chemicals (perfumes, household products, chlorinated water), normal wear and tear, or any intervention carried out by a third party not authorized by i-diamants is excluded from these specific warranties.
These specific warranties apply without prejudice to the legal warranties of conformity and against hidden defects provided for in Articles 4.1.1 and 4.1.2 above.

4.2 Website Availability and Operation

i-diamants strives to ensure the continuous accessibility and proper functioning of the website www.i-diamants.com. However, given the inherent limitations of the internet, i-diamants cannot guarantee uninterrupted access to the website, nor that it will be free from errors or viruses.

In the event of an interruption or malfunction of the website, i-diamants undertakes to make every effort to resolve the issue as quickly as possible.

i-diamants shall not be liable for damages resulting from the temporary unavailability of the website, except in cases of gross negligence or willful misconduct on its part, and without prejudice to the legal guarantees applicable to products purchased on the website, including the legal guarantees of conformity and against hidden defects as set forth in Articles 4.1.1 and 4.1.2 herein.

5. Responsibility concerning the products and the website

5.1 Responsibility concerning the products

The products offered comply with the French law then in force. ID’s responsibility could not be engaged in case of non-respect of the laws in the country where the products are delivered. It is your responsibility to check with your local authorities about the possibilities and terms and conditions for the importation of products you are likely to purchase, and you are fully responsible for respecting them.
Furthermore, if you are likely to enter the website from territories other than France, it is your responsibility to respect the local legislation when this legislation is applicable.

5.2 Responsibility concerning the website

The website may contain links to other sites on the internet. These other websites are not under the control of ID and ID is not responsible for the accuracy, the respect of intellectual property, of legality, of decency or of any other aspects of the content of these websites. Including such a link does not imply a previous endorsement from ID, nor any association with its owners. ID cannot guarantee that you will be satisfied of any product or service you may acquire on a third party’s website that was subject to a hyperlink from or to our website, since the channels of other online businesses belong to independent dealers and are exploited by them. ID does not promote any merchandise and has taken no measures in order to confirm the accuracy or the reliability of any information present on third party websites.

6. Intellectual property

6.1 The site and all its elements (including the products), documents and other data present within it (the “Content”), whether visual or audio, are protected by the French and International laws applicable, depending on the circumstances, to fabrication brands, to trade brands or service brands - whether declared as such or not - and to trade names or other distinctive signs, to copyrights, to neighbouring rights, to sui generis rights, to design and model rights, to patents, to manufacturing or commercial secrets or to other rights of the same nature that belong to or that have been licensed to ID.

6.2 Your right to use the website and all its content or element that is present within it is subordinate to your respect of the contract and of all applicable law or regulation. All usage of the website or of all content for any purpose other than that authorised by the contract may represent a violation of our rights or of the rights belonging to our licence distributors:

6.2.1 you may only access all the content and any element of the website and view them if it is for a non-commercial, private usage;

6.2.2 the website and all its content cannot be copied, reproduced, changed, republished, downloaded, posted, adapted, transmitted, distributed or used in any way without previous written authorisation from ID.

7. Personal data

In general, you can visit www.i-diamants.com without disclosing any personal information about you. In any case, you are in no way obliged to transmit this information to ID. However, in case of refusal, you may not be able to benefit from certain information or services that you have requested. As such, ID may be required in certain cases to ask you to enter your name, email address, telephone number, company and function (hereinafter your "Personal Information"). By providing this information, you expressly agree that it will be processed by ID, for the purposes indicated in point 7.2 below, as well as for the purposes stated at the end of each form. In accordance with the General Data Protection Regulation ("General Data Protection Regulation") adopted by the European Parliament on April 27th, 2016, and the Data Protection Act of January 6th, 1978, ID informs you of the following:

7.1. Identity of the controller:

The controller is ID DE HANTSETTERS SARL, headquartered at Immeuble Nouvel’R - Bâtiment B - 143, bd René Cassin - 06200 Nice - FRANCE. Phone number. : + 33 (0) 4 22 45 08 70.

Data Protection Officer (DPO):

Our Data Protection Officer (DPO) can be contacted at the following email address: sami@i-diamants.com or by mail at the address of ID De Hantsetters Sarl mentioned above. They are your primary contact for any questions relating to the processing of your personal data.

7.2. Purposes of Processing and Legal Basis

In accordance with Article 13 of the General Data Protection Regulation (GDPR), i-diamants informs you that your personal data is processed for the following purposes, each based on a distinct legal basis:

(a) Processing and Fulfilling Your Orders

Purpose: order management, sending confirmations, invoicing, organizing delivery, managing after-sales service and returns.
Legal basis: performance of a contract to which you are a party (Art. 6.1.b of the GDPR). This processing is essential for the proper execution of your order; refusing it will make the sale impossible.

(b) Website and Service Improvement — Analytical Cookies
Purpose: collection of anonymized browsing information to improve the website's usability, the content offered, and the performance of our services.
Legal basis: consent (Art. 6.1.a of the GDPR). You can withdraw this consent at any time via the cookie settings described in section 8.2, without affecting the lawfulness of processing carried out before this withdrawal.

(c) Marketing communications and information about our products
Purpose: Sending information about our products, catalog updates, events, or promotional offers.
Legal basis: i-diamants' legitimate interest (Article 6.1.f of the GDPR), subject to your right to object as provided for in section 7.6.2. This legitimate interest is based on the existing business relationship between you and i-diamants. You can object to this processing at any time without providing a reason by writing to info@i-diamants.com.

(d) Compliance with legal and regulatory obligations
Purpose: Retention of billing and transaction data for the purpose of complying with applicable accounting, tax, and legal obligations.

Legal basis: Legal obligation (Article 6.1.c of the GDPR), in particular pursuant to Article L. 123-22 of the French Commercial Code, which mandates a 10-year retention period for accounting records.

(e) Fraud Prevention
Purpose: Automated analysis of transactions for the purpose of detecting and preventing credit card fraud, carried out by our partner Oneytrust.
Legal basis: Legitimate interest of i-diamants and its banking partners (Article 6.1.f of the GDPR) in securing transactions. For more information on this processing, please consult Oneytrust's privacy policy at https://www.oneytrust.com/fr/.

7.3. Recipients

Only ID is the recipient of your Personal Information. These, whether in individual or aggregated form, are never transmitted to a third party, notwithstanding the subcontractors to whom ID uses. Neither ID, nor any of its subcontractors, sells the personal data of visitors and Users of its Site. For payments by credit card, 3x interest-free credit card, PayPal, and AMEX, our partner Oneytrust processes data related to your transaction to secure transactions made on the website. Learn more about how Oneytrust manages your data and your rights.

7.4. The duration of the conversation

Your Personal Information is kept by ID only for the time corresponding to the purpose of the collection as indicated in 7.2 above which can not in any case exceed 24 months, except for accounting and tax data (see article 7.2.d).

7.5. Computer Rights and Freedoms

You have the following rights regarding your Personal Information, which you can exercise by writing to us at the postal address mentioned in point 7.1 or by completing the contact form.

7.6. Right of access and communication of data

You have the faculty to access the Personal Information that concerns you. However, due to ID's obligation of security and confidentiality in the processing of personal data, you are informed that your application will be processed provided that you provide proof of your identity, including the production of your personal data. a scan of your valid identity document (in case of request via our contact form below in 7.5) or a signed photocopy of your valid identity card (in case of a written request to the postal address mentioned in point 7.1). ID informs you that it will be entitled, if necessary, to oppose obviously abusive requests (by their number, their repetitive or systematic nature). To help you in your process, especially if you wish to exercise your right of access by means of a written request to the postal address mentioned in point 7.1, you will find by clicking on the following link a mail template developed by the National Commission of Computing and Liberties (the "CNIL"). https://www.cnil.fr/en/home

7.6.1. Right to rectify data

Under this right, the law allows you to request the rectification, updating, locking or deletion of data concerning you that may be inaccurate, erroneous, incomplete or obsolete. Also, you can set general and specific guidelines regarding the fate of personal data after your death. In this case, the heirs of a deceased person may demand to consider the death of their loved one and / or to make the necessary updates.

To help you in your process, especially if you wish to exercise, for your own account or on behalf of one of your deceased relatives, your right of rectification through a written request to the postal address mentioned in point 7.1, you will find by clicking on the following link a mail template developed by the CNIL. https://www.cnil.fr/en/home

7.6.2. Right of opposition

The exercise of this right is only possible in one of two situations:

a). When the exercise of this right is based on legitimate grounds;

b). When the exercise of this right is intended to prevent the collected data from being used for commercial prospecting purposes.

To help you in your process, especially if you wish to exercise your right of opposition by means of a written request addressed to the postal address indicated in point 7.1, you will find by clicking on the following link a model of mail elaborated by the CNIL. https://www.cnil.fr/en/home

7.6.3 Response time

ID undertakes to respond to your request for access, rectification, opposition or any other request for additional information within a reasonable period of time, which may not exceed one month from receipt of your request.

7.6.4 Right to Data Portability

In accordance with Article 20 of the General Data Protection Regulation (GDPR), you have the right to data portability. This right allows you to obtain the data you have provided to us in a structured, commonly used, and machine-readable format, and to transmit it to another data controller, where technically feasible.

This right applies to data that you have provided to us directly (e.g., name, surname, email address, delivery address, order history) and whose processing is based on your consent or on the performance of a contract to which you are a party.

However, this right does not apply to data processed in the context of our legal obligations, nor to data inferred or generated by i-diamants (analyses, internal evaluations).

To exercise this right, you can send your request by email to info@i-diamants.com or by mail to the address mentioned in section 7.1, attaching proof of your identity. We undertake to respond within one month of receiving your request, in accordance with section 7.6.3.

7.7. Authorized service providers and transfer to a third country of the European Union

ID informs you that it uses its authorized service providers to facilitate the collection and processing of the data you have provided. These providers may be located outside the European Union and have the data collected through the various forms available on the Site. ID has previously ensured the implementation by its providers of adequate guarantees and compliance with strict conditions of confidentiality, use and data protection. In particular, vigilance was focused on the existence of a legal basis for any transfer of data to a third country. As such, one of our service providers is subject to internal corporate rules (or "Binding Corporate Rules") that were approved by the CNIL in 2016 when others obey not only Standard Contractual Clauses but also but also to the EU-US Data Privacy Framework (adopted in July 2023).

7.8. Complaint to the competent authority

If you consider that ID does not comply with its obligations regarding your Personal Information, you may address a complaint or request to the competent authority. In France, the competent authority is the CNIL to which you can send a request electronically by clicking on the following link: https://www.cnil.fr/en/home

7.9. Right to erase data (right to be forgotten)

Under the provisions of Article 17 of the RGPD, you have the right to the erasure of your data, so you have the right to obtain from the person responsible for the treatment of ID, the erasure, as soon as possible, data personal information about you and the data controller has the obligation to delete such personal data as soon as possible. Your request will be processed provided that you provide proof of your identity, including the production of a scan of your valid ID or a signed photocopy of your valid ID (if requested by written).

Account Deletion:

If you have a customer account on the website www.i-diamants.com, you can request its deletion at any time.

How to submit your request: You can request account deletion in one of the following ways: by email to info@i-diamants.com with the subject line "Account Deletion Request" and a copy of your ID attached, or by mail to the address mentioned in Article 7.1.

Processing Time: i-diamants undertakes to delete your account within a maximum of one month from receipt of your request, in accordance with Article 17 of the GDPR.

Consequences of account deletion: Deleting your account will erase all associated personal data, with the exception of data that i-diamants is legally required to retain, including: data relating to your orders, kept for the legally mandated period of 10 years for accounting and tax purposes (Article L. 123-22 of the French Commercial Code); and data necessary for managing the legal guarantees applicable to your purchases, kept for the duration of these guarantees. This data, retained due to legal obligation, will only be used for the purposes required by law and will not be used for any commercial purposes.

Deleting your account does not affect any rights acquired under current orders or legal guarantees on products already delivered.

8. Cookies Policy

During your first connection on the website www.i-diamants.com, you are warned by a banner at the bottom of your screen that information about your browsing may be saved in files called "cookies". Our cookie policy allows you to better understand the provisions that we implement in terms of navigation on our website. It informs you in particular about all cookies on our website, their purpose (8.1) and gives you the procedure to set them (8.2.)

8.1. General information about cookies on the ID website

ID, as publisher of this website, may proceed to the implementation of a cookie on the hard drive of your terminal (computer, tablet, mobile etc.) to ensure a smooth and optimal navigation on our site Internet. "Cookies" are small text files that allow us to recognize your computer, tablet or mobile device in order to personalize the services we offer. The information collected through cookies does not in any way identify you by name. They are used exclusively for our own needs in order to improve the interactivity and the performance of our website and to send you contents adapted to your centers of interests. None of this information is disclosed to third parties except where ID has obtained prior consent or when the disclosure of such information is required by law, by order of a court or any administrative authority or judicial authority to know.

8.2. Setting your cookie preferences

You can accept or refuse the deposit of cookies at any time. When you first log in to the ID website, a banner briefly outlining information about cookies and similar technologies will appear at the bottom of your screen. This banner warns you that by continuing your navigation on the website of ID (by loading a new page or by clicking on various elements of the site for example), you accept the deposit of cookies on your terminal. You are also deemed to have consented to the deposit of cookies by clicking on the "X" icon to the right of the banner at the bottom of your screen.

a). You have various tools for setting cookies.

Most Internet browsers are configured by default so that cookies are allowed to be posted. Your browser offers you the opportunity to change these standard settings so that all cookies are rejected systematically or that only part of the cookies is accepted or refused according to their issuer. ATTENTION: we draw your attention to the fact that the refusal of the deposit of cookies on your terminal is nevertheless likely to alter your user experience as well as your access to certain services or features of this website. If necessary, ID declines all responsibility concerning the consequences related to the degradation of your browsing conditions that occur because of your choice to refuse, delete or block cookies necessary for the operation of the site. These consequences can not constitute damage and you can not claim any compensation for this fact. Your browser also allows you to delete existing cookies on your device or to notify you when new cookies may be placed on your device. These settings do not affect your navigation but you lose all the benefit of the cookie. Please find below the many tools available to you so that you can set the cookies on your device.

b). The setting of your Internet browser.

Each Internet browser has its own cookie management settings. To find out how to change your cookie preferences, you will find below the links to the help you need to access your browser's menu provided for this purpose.

Chrome : https://support.google.com/chrome/answer/95647?hl=fr? Firefox : https://support.mozilla.org/fr/kb/activer-desactiver-cookies

Firefox: https://support.mozilla.org/fr/kb/activer-desactiver-cookies-preferences?redirectlocale=fr&redirectslug=activer-desactiver-cookies

Internet Explorer : https://support.microsoft.com/fr-fr/help/17442/windows-internet- explorer-delete-manage-cookies - ie=ie-11

Opera : https://www.opera.com/help/tutorials/security/privacy/

Safari : https://support.apple.com/fr-fr/guide/safari/sfri11471/mac

For more information on the tools of control of cookies, you can consult the Internet site of the CNIL.

9. Applicable law – Competent Jurisdiction - Consumer Mediation

The present General Sales terms and conditions contract is submitted to French Law.

In case of a law suit, only the French tribunals will be competent.

In accordance with the provisions of the French Consumer Code concerning "the mediation process for consumer disputes," after contacting us and if you do not receive a satisfactory response, you have the option of using a free consumer mediation procedure with:
CM2C
49 rue de Ponthieu
75008 PARIS
Tel: +33 1 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net

Note: the consumer must initiate their request with the mediator within 1 year of their written complaint to the professional.

10. Various

10.1. If any clause of the General Sales Terms & Conditions Contract were to be declared illegal, void or inapplicable for any given reason and if it weren’t possible to lawfully replace it with a reasonable clause that has a similar effect (an operation that all parties allow the jurisdiction in charge of the lawsuit to accomplish, providing that the applicable law allows it), this clause will then be considered as liable to be separated from the contract and will not affect the validity and applicability of the others clause, so long as the terms of the applicable law are followed.

10.2 The fact that i-diamants could not exercise one of the rights granted to them by contract could not be interpreted for the future as a renunciation to their right or as an obstacle to the exercise of any other right.

10.3 i-diamants can avail itself, particularly as proof of act, feat or mission, of programs, data, files, recordings, operations and other elements (such as follow-up reports or other types of reports) in kind or on computer or electronic support, established, received or preserved by them directly or indirectly, save obvious abuse or error. You commit yourself to not contesting the admissibility, the validity or the power of proof of the afore mentioned elements in kind or in computer or electronic format or support...

10.4 Our website is secured: we have adopted the SSL encryption process.